Return and Cancellation Policy

Last Updated: September 2025

1. Cancellations

  • You may cancel your booking free of charge up to 24 hours before your scheduled pickup time.
  • On-spot or last-minute cancellations (within 24 hours) will not be eligible for a refund or free cancellation.

2. Refunds

Since 13 Silver Taxi does not process online payments, refunds do not apply.
All payments are handled directly between the passenger and driver at the time of the trip.

3. Contact for Cancellations

To cancel or modify your booking, please contact us

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Welcome to 13 Melbourne Cabs, where we redefine your travel experience with unmatched comfort and reliability.