Last Updated: September 2025
13 Silver Taxi (“we”, “our”, or “us”) operates the website 13melbournecabs.com. This Privacy Policy explains how we collect, use, and protect personal information provided by customers when using our website or booking our taxi services.
1. Information We Collect
We may collect the following details when you use our website or book a ride:
- Name
- Phone number
- Email address
- Pickup and drop-off locations
- Date and time of booking
- Any additional ride notes provided voluntarily
We do not collect or store any online payment or credit card information.
2. How We Use the Information
Your personal information is used to:
- Confirm and manage your taxi booking
- Communicate regarding ride status or schedule changes
- Improve our service quality and customer experience
- Respond to your queries or feedback
3. Data Security
We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of data transmission over the internet is 100% secure.
4. Sharing of Information
We do not sell, rent, or share personal information with third parties, except:
- When required by law
- To fulfill a booking request (e.g., sharing trip details with assigned drivers)
5. Cookies
Our website may use basic cookies to enhance browsing experience. You can disable cookies in your browser settings.
6. Your Rights
You may contact us anytime to request access, correction, or deletion of your personal data.
7. Contact Us
If you have questions about this Privacy Policy, please contact us
